Business Service Manager

About the Role

This role plays a critical part in ensuring the business operates smoothly by delivering reliable, safe, efficient, and high-quality support services to employees, leadership, foreign employees, visitors, and operational sites. Reporting to the VP HR, the Business Services Manager leads a broad scope of workplace, administration, facilities, transportation, expatriate services, contractor management, and executive support activities while continuously improving efficiency, controls, and service experience.

Key responsibilities

• Provide strategic administrative and operational support to the Country President.
• Coordinate executive and joint venture visits, leadership meetings, special events and regular office events.
• Ensure seamless visitor experience and protocol management.
• Manage immigration, visa, work permit, accommodation, school, and logistic supports for foreign employees.
• Partner with external providers (realtors, movers, immigration services) to deliver high-quality expatriate experiences.
• Lead transportation operations including shift vans, pool vehicles, executive vehicles, parking management, and related vendor services.
• Improve utilization, cost control, safety, and service reliability.
• Oversee building operations, maintenance, utilities, office services, telecommunication and workplace experience.
• Lead the team in managing facilities, vendors management and service providers for all sites (Spring Tower, Zeer and MTP).
• Lead team’s supervision of canteen, gardening, cleaning, and other services in MTP site.
• Conduct monthly site safety audits.
• Ensure service quality, food safety, hygiene, and employee satisfaction.
• Manage office supplies, consumables, cash advance and service-related budgets.
• Identify opportunities to simplify processes and improve efficiency.
• Lead a team of contractors, administrative employees, drivers, and site support personnel.
• Ensure strong contractor management practices and compliance with labor, overtime, documentation, and social compliance requirements.
• Drive process improvement initiatives.
• Utilize data and analytics to improve service quality, cost effectiveness, and employee experience.

What success looks like

• Business services operate safely, efficiently and reliably.
• Strong satisfaction level from employees, expatriate, leadership, and site stakeholders.
• Improved service quality without increasing cost.
• Strong vendor governance and cost control.
• Robust contractor and social compliance management.
• Growth and continuous improvement mindset across all service ranges for the role holder and the team members.

Requirement

• Bachelor’s degree in any degree. Degree in business administration, hospitality, operations management, HR, or related field is preferred.
• Proven experience leading business services, facilities, workplace operations, administration, or similar functions is preferred.
• Strong vendor and contract management experience.
• Proven leadership capability.
• Excellent analytical and problem-solving skills.
• Strong project management capability.
• Strong written and spoken English.
• Strong communicating skills with all levels.
• High degree of integrity, safety and customer service.
• Technology adoption mindset, learning agility and resilience, collaborative.