Manager - Business Quality Assurance

About the Company

Krungthai-AXA Life Insurance Public Company Limited, created from a co-investment partnership between Krungthai Bank PCL. and the AXA Group, is a life insurance company with a vision – Ambition AXA.

Responsibilities

• Monitor and review market conduct activities across Agency channel to ensure compliance with internal policies and regulatory requirements.
• Work closely with compliance, legal, sales, and distribution teams to ensure cohesive management of market conduct risks.
• Stay abreast of current and upcoming regulatory changes affecting market conduct within the life insurance sector and communicate changes to relevant teams.
• Develop and maintain frameworks for ongoing assessment of market conduct risks within distribution channels.
• Conduct periodic reviews and audits to identify areas of non-compliance or potential misconduct.
• Handle customer and client complaints related to misconduct or any related issues.
• Support the design and delivery of training programs for distribution teams on market conduct standards and regulatory requirements.
• Prepare comprehensive reports on market conduct assessments, risks, and compliance status for senior management and maintain accurate documentation of monitoring activities and corrective actions.

Qualifications

• Bachelor's degree in laws, risk management or related fields.
• Minimum of 3–5 years' experience in market conduct, compliance, risk management, or related roles within the insurance or financial services industry.
• Prior experience working with distribution channels, especially Agency channel, is preferred.
• Strong understanding of insurance regulations, market conduct standards, and compliance requirements.
• Familiarity with regulatory frameworks applicable to life insurance, such as local insurance laws and international best practices.
• Excellent analytical skills to assess and monitor risks effectively.
• Good understanding of distribution channels and sales practices in life insurance.
• Strong written and verbal communication skills to prepare reports, conduct training, and liaise with various teams; ability to influence and collaborate effectively across departments.
• Proficiency in MS Office Suite and risk management tools.

Benefits

• Employee and family health insurance benefits.
• Life and accident insurance benefits.
• Hybrid working and flexible working hours.
• Annual leave & birthday leave.
• Salary increment & bonus.
• Digital learning (self-learning organization) and annual health check-up.
• Provident fund.