Assistant Director of Rooms

About Four Seasons

Four Seasons is powered by our people. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves.

About the location

Four Seasons Hotel and Private Residences Bangkok at Chao Phraya River are located along the Chao Phraya River. The development includes 299 guest rooms and suites, vibrant restaurants and bars, and a 73-storey tower with 366 private residences. Spanning 9 acres with courtyards and river views, the hotel offers an urban resort experience for international and regional travellers.

About the Role

The Assistant Director of Rooms - Front Office is part of the Hotel Leadership team and directs and controls the activities of the Front Desk, Concierge, Guest Services and Guest Relations. The role ensures standards are met, guests and employees are satisfied, problems are promptly resolved, and divisional profit and revenue targets are supported.

Responsibilities

• Direct and control activities of Front Desk, Concierge, Guest Services and Guest Relations.
• Supervise Department Heads for the rooms-related departments and ensure thorough communication and follow-up on guest or employee requests and hotel initiatives.
• Interview, train, conduct performance evaluations and discipline staff when needed; review and monitor staff schedules across the Rooms Division.
• Routinely inspect all areas of responsibility within the Rooms Division to ensure standards are being met and guest needs are satisfied.
• Resolve customer complaints from all areas of the hotel in person, by phone or in writing, handling interactions with highest level of hospitality and professionalism and accommodating special requests whenever possible.
• Develop relationships with return guests, group contacts and Residents to provide personalized service and to support revenue targets.
• Monitor and control labor expense and other divisional expenses such as supplies and equipment; assure financial goals of the division and hotel are being met.
• Work closely with Reservations, Sales and the Front Office to maximize rate, occupancy and total revenue; assist in preparing business forecasts and prepare the Annual Budget for the division.

Qualifications

• Candidates with passion for excellence, expertise in hospitality operations and proven leadership experience are invited to apply.