Client Advisor, Central Embassy

About the Company

Founded in 1913 in Italy, the Prada Group was built on a tradition of excellence and with a vision of innovation. The Group, a world leader in the luxury sector, operates in more than 45 countries with the PRADA, Miu Miu, Versace, Church’s, Car Shoe and Luna Rossa brands, and has employees of over 100 nationalities.

About the Role

To be the “ambassador” who conveys the Brand’s philosophy and values. Responsible to maximize the sales performance by fostering relationships with customers and developing their Brand loyalty, providing a unique experience in our store and guiding the client into our world.

Responsibilities

• Welcome and serve customers, providing an excellent in-store experience at all times.
• Maintain and develop client relationships through an individual approach, leveraging CRM and digital tools.
• Proactively engage in cross-selling with all departments and maximize sales opportunities to achieve individual sales targets and KPIs.
• Stay up-to-date on fashion trends and competitors.
• Demonstrate Brand and product knowledge.
• Deal effectively with customer complaints, liaising with the line manager when necessary.
• Ensure and maintain the shop floor and visual display to high standards, complying with company operational guidelines and stock procedures.
• Contribute to store security and be attentive to prevent product theft.

Qualifications

• Passion for human relations and sales.
• Problem solving, curiosity and interest in luxury/fashion, art and design.
• Experience building long-lasting client relationships.
• Ability to work in a team as well as independently.
• Excellent communication and interpersonal skills.
• Passion and knowledge of the managed product category.
• Good communication in English; Mandarin is an advantage.

Additional Information

Joining our Company means working in a creative and international environment, with teams motivated by curiosity and the quest for excellence. Prada Group promotes an inclusive work environment, ensuring equal opportunities for all candidates.