Sales Operations Manager

About the Company

Zuellig Pharma is a leading healthcare solutions company in Asia, and our purpose is to make healthcare more accessible to the communities we serve. We provide world-class distribution, digital, and commercial services to support the growing healthcare needs in this region. The company was started a hundred years ago and has grown to become a multibillion-dollar business covering 17 markets with over 12,000 employees. Our people serve more than 200,000 medical facilities and work with over 450 clients, including the top 20 pharmaceutical companies in the world.

DUTIES AND RESPONSIBILITIES

• Partner with Commercial team to develop Sales operations strategy and drive excellent execution.
• Collaborate with Sales Leaders and SFE Team on Sales matrix update and FF structure exercise.
• Support Sales and Marketing team on price set up new launches and price update for existing brands.
• Support Sales Leaders for Sales forecast and Sales target setting exercise.
• Partner with training teams to support onboarding and ongoing training for field teams on subjects related to commercial analytics and business analytics.
• Support teams supporting field apps (e.g., Sales 360, Zip Analytics, Sales Dashboard, Target setting, etc.).
• Review, investigate and resolve questions from the sales force in the central sales issue resolution system.
• Collate feedback based on questions / communication from the sales force and support the team in developing appropriate solutions.
• Analyst internal sales performance and market potential in each therapeutic disease and deliver in both report and presentation.
• Co-own with both local and regional team to implement local and regional projects/initiatives to drive Sales operations and Commercial excellence.
• Owner of sales & marketing KPI governance to deliver effective outcomes regularly.

Qualification

• Bachelor’s degree in Math, Statistics, Operations Research, Data Analytics, Finance, Accounting, Computer Science, Business IT or Management Information System (MIS) is preferred.
• A minimum of 5 years of experience in Sales Operations, support in the pharmaceutical industry.
• Proficiency in reporting and data analytics tools like Excel, Tableau and Power BI, and similar software. Experience with statistical analysis software (e.g., R, Python) is a plus.
• Proven experience in developing effective sales communication, sales operations, and Project management.
• Excellent people/interpersonal skills.
• English proficiency in professional level.
• Good communication skills.

What We Offer

• We are committed to fostering an inclusive environment where our employees can learn, grow, and achieve shared success.
• We champion diversity, equity, and inclusion, ensuring every individual feels valued, respected, and treated fairly.
• As a leading multi-market healthcare solutions provider, we empower our employees to gain comprehensive knowledge and expertise in the dynamic healthcare industry across the region.
• Enjoy the flexibility to effectively balance your work and personal life while taking charge of your career journey through our empowering growth opportunities.