Customer Solutions Specialist

About the Company

Statrys is a Hong Kong/Singapore-based fintech company providing a suite of solutions for SMEs, startups, and entrepreneurs operating across borders. Our services include company incorporation, business accounts, foreign exchange, and accounting support, designed to simplify the way businesses manage operations internationally. We serve a global client base from offices in Hong Kong, Bangkok, and Singapore, offering multilingual assistance and tailored solutions.

Learn more about us: https://www.statrys.com

Responsibilities

• Grow into a domain expert on our products — including business accounts, payment cards, company creation and accounting services
• Provide articulate and solution-oriented assistance to clients across multiple channels (email, phone, website chat), ensuring inquiries and issues are resolved efficiently
• Actively assist clients in overcoming challenges, offering personalized support and guidance for smooth resolution
• Identify opportunities to introduce additional Statrys products or services that align with prospect or client needs
• Maintain up-to-date product knowledge to communicate effectively and provide tailored advice
• Collaborate with Product, Compliance, and Tech teams to address client feedback and enhance product offerings
• Propose process and workflow improvements based on client feedback and work with internal teams to implement them

Qualifications

• Minimum of 1–2 years of experience in customer support or account management
• Fluent in English; proficiency in Chinese is a plus
• Strong attention to detail, critical thinking, and problem-solving skills
• Ability to multi-task and thrive in a high-energy environment
• Team player with a proven ability to work effectively under pressure

Benefits

• Hybrid work arrangement; WFH every Wednesday and 15 days of work-from-home per year
• 20 days of annual leave
• Complimentary lunch every Tuesday and desserts on Fridays
• Health insurance coverage
• Performance-based bonus of up to 2 months' salary