Customer Service Specialist

Main purpose of the Role

Deliver quality services to customers, ensure that the services are delivered timely and precisely according to the customer’s business needs and specifications while meeting the company’s quality standards.

Key Responsibilities

• Have a broad understanding of company policy and procedure as relates to Customer Service and Customer conflict resolution.
• Coordinate with customers and other related functions, both internal and external parties in proper manner with the correct information.
• Responsible for day-to-day activities of customer accounts to ensure that product deliveries are on time.
• Prepare sales orders, quotation, invoicing, and other documents related to sales conditions. Be one of the Customer’s key contacts for customer order management.
• Process order in SAP system.
• Coordinate with customers and sales representatives, labs in order to clear borrowing products and consignment stock at customer site (if any).
• Issue credit note and ensure warehouse restore products to inventory system.
• Coordinate and work with service provider (3PL) for product delivery and product return based on KPIs.
• Monitoring POD return, record and submit to Finance department timely basis.
• Monitoring back order based on KPI’s.
• Special tasks or project as assigned by Manager.

Qualifications

• Bachelor’s degree in relevant field
• MS Office proficient especially MS-Excel. Knowledge of SAP is a plus.
• Good skills of communication, coordination, work prioritization and problem solving.
• Good command in English.
• High responsibility, ability to work under pressure and reach set deadlines.
• Attention to detail.