Global Service Supporter

About the Company

Veralto launched in October 2023 as a global leader in essential technologies. The Water Quality Platform (WQ) is part of the Environmental & Applied Solutions segment and provides instrumentation and disinfection systems for ultra-pure water, potable water, wastewater, groundwater, and ocean water across residential, commercial, industrial, and natural-resource applications. WQ Asia has sales offices across India, Australia, New Zealand, Singapore, South Korea, Thailand, Malaysia, Indonesia, Vietnam, and the Philippines. Brands include Hach, Trojan Technologies, McCrometer and ChemTreat.

About the Role

Global Service Supporter, acting as a key technical expert supporting regional service teams across Asia. Handle complex product issues, collaborate with global engineering teams, and drive faster problem resolution to ensure excellent customer support.

Responsibilities

• Deliver advanced technical support for escalated issues from regional support teams.
• Troubleshoot and resolve complex technical challenges related to company products and services.
• Collaborate with engineering, product management, and customer service teams to drive resolution of customer issues.
• Document technical solutions and share best practices to enhance knowledge transfer across support teams.
• Oversee and optimize the Global Service Support process to ensure timely and effective case resolution.
• Contribute to the development and refinement of support procedures to improve operational efficiency and customer satisfaction.
• Stay current with product updates, service offerings, and industry developments.
• Mentor and support regional support teams to strengthen their technical capabilities and service delivery.
• Participate in an on-call rotation and be flexible to work varied hours; occasional travel may be required for training or cross-site collaboration.

Qualifications

• Bachelor’s degree in Computer Science, Information Technology, or a related technical field such as Electrical / Electronics Engineering / Instrumentation & Control.
• Minimum of 5 years of experience in technical support or a similar role.
• Solid understanding of the company’s products, services, and underlying technologies.
• Strong analytical and problem-solving skills with a solution-oriented mindset.
• Proven ability to work both independently and collaboratively in a team environment.
• Excellent verbal and written communication skills.
• Experience with support ticketing systems and customer relationship management (CRM) tools.
• Strong organizational skills with the ability to manage multiple priorities in a fast-paced setting.
• Flexibility to work varied hours and participate in an on-call rotation as required.
• Professional fluency in both Thai and English (written and spoken) is required.

Preferred Qualification

• Experience working in a global technical support environment.
• Familiarity with industry-standard support methodologies and best practices.
• Relevant certifications in applicable technologies or products.

What We Offer

• An integral role shaping the OpCo and the platform’s business in Asia, a highly visible region with significant opportunities.
• A team environment focused on continuous improvement, wellness, and open two-way communication.

Additional Information

DIVERSITY & INCLUSION: Veralto is dedicated to building and sustaining a diverse and inclusive culture. Veralto and all Veralto Companies are equal opportunity employers and evaluate applicants without regard to characteristics protected by law.

Unsolicited Assistance: We do not accept unsolicited assistance from headhunters or recruitment firms for any of our job openings. All resumes or profiles submitted by search firms to any employee at the company are not accepted.