Operations Processor Specialist

Key responsibilities:

• Support Policy Servicing Operations Manager drives productivity and efficiency including resources, process and services improvement to support business growth and cost optimization.
• Support Policy Servicing Operations Manger in overseeing all daily business activities and act as the first of contact point for strategic brokers and internal stakeholders.
• Support Policy Servicing Operations Manager to provide complex case handling and escalation management.
• Be Subject Matter Expert (SME) / Knowledge Champion for one or two products of policy servicing processes.
• Manage daily end-to-end operational support and inquiries for clients and intermediaries via phone and email, ensuring professional, accurate, and timely communication regarding policies and services.
• Manage and perform daily end-to-end policy issuance process for in-force policies, renewals, including endorsements, cancellations, policy updates, and changes in coverages and document management.
• Assist Policy Servicing Operation Manager performing any administration tasks, general operational support as required.

Job Requirements:

• At least 5 years of working experience in insurance operations or underwriting support in A&H and Motor is preferrable.
• Experience in policy issuance with proven track record in policy servicing, SLA/KPI management, and process quality control.
• Communicate in a clear, precise professional manner and interpersonal skills to engage with all parties both internal and external stakeholders.
• Foster a collaborative team environment by mentoring, promoting continuous learning, and driving operational excellence initiative.
• Good command of English in speaking, writing, and reading is preferrable.
• Proactive, growth mindset and good team player with high levels of motivation is essential.
• Strong sense of responsibility and ownership, ability to work towards deadlines and work in a dynamic and fast-paced environment are required
• Strong prioritization, organization, attention to detail, problem-solving, positive attitude, adaptability skills are required.
• Ability to remain composed and professional under pressure, especially in busy or challenging situations.
• Proficiency in the use of MS Office specially Word and Excel. Intermediate Excel Skills is advantage.

Benefits:

At AIG, our people are our greatest asset. We know how important it is to protect and invest in what’s most important to you. That is why we created our Total Rewards Program, a comprehensive benefits package that extends beyond time spent at work to offer benefits focused on your health, wellbeing and financial security—as well as your professional development—to bring peace of mind to you and your family.