Assistant Multi-Property IT Manager

Overview of Position’s Responsibilities

In this leadership position, the Associate holds Accountability for the properties in scope.

Key focuses in this role are:

• Lead and operate the iT discipline for properties and managed offices in scope.
• Manage a team of iT resources.
• Provide support to Operations leaders for Owner relations and negotiations on iT matters.
• Once handed over from the Direct Manager, accountable for new opening/acquisition construction oversight.
• Accountable for new opening/acquisition countdown and live operation.
• Execute Property Internet Support
• Work with Direct Manager on vendor management and product development for the assigned market.
• Accountable for day to day Hotel and Company Office iT operations.

General

• Achieve balanced scorecard and annual goals as set.
• Accountable for the overall IT operating health/targets of assigned Hotels and Company Owned and Managed Offices.
• Accountable for keeping Direct Manager informed of iT technology environment, issues, initiatives and opportunities.
• Engages with, and primary escalation point, for Property Executive Committee.
• Escalation and discipline lead for Cluster iT team.
• Maintain operations direction and tie effectively to the iT long range plan.

People

• Accountable for the direct reports
• Accountable for talent development
• Accountable for assigned properties vendor relationships/contracting/service levels.

Product

• Responsible for the research of technology products in-the assigned property.
• Accountable for technology pilots that occur in assigned property.

Process

• Accountable for the management of iT budget of the assigned property(ies)
• Engages with, and primary escalation point for Property GM, DOF and other Department Heads.

Stakeholders

• iT Cluster team
• Area Director iT Operations
• Continent iT Team
• Property Management primarily the GM and DOF and other Executive Committee team members
• Infrastructure vendors
• Local hardware, software and service vendors
• Business leader of the company managed offices

Measurements of Success

General

• Meet or exceed SP rating for assigned balanced scorecard and annual goals.
• Meet Network security compliance.
• Support operations directions and tie effectively to iT long range plan.
• Operationally satisfactory IT operating health/targets of assigned Hotels and Company offices i.e. manning, planning, CAPEX, budgets, P&L, support and escalation, business processing etc.
• Design and deliver executive level presentations, communications and status updates.
• Perform own decision making where practical and escalate/engage/inform Direct Manager iT where appropriate.
• Pass technology related Internal and PCI audits.
• Meet iT PCI related audit compliance.
• Meet iT Technology Internal Audit compliance.
• Manage iT costs and reduce where feasible.
• Resolve Property / Owner payment issues in partnership with Finance.
• Remediate appropriate findings from owner audits.
• Effectively executes process and procedures for PI management including guest engagement, installation support, regular maintenance and test and generate the PI related reports.

People

• Foster positive relationships with all stakeholders.
• Ensure Vendor relationships are highly collaborative and contracts/service levels are appropriate. Hold vendors accountable as they are representing iT in the eyes of our business partners.
• Accomplish Associate related initiatives.
• Demonstrate leadership through proactive presentations and communications to business partners.
• Be effective in employing the best associates available by using appropriate Marriott interviewing tools and addressing bottom performers.
• Ensure there is a written and active talent development plan for team member.
• Be seen as an effective individual contributor and team player.
• Be seen to demonstrate leadership competence through effective and considerable delegation.
• Determine staffing levels with local Operations support and submit to Direct Manager for approval.
• Ensure vacation planning is effective for all direct reports.
• Ensure the accomplishment of iT Induction for new Property Leadership team members, Readily critique own behavior to acknowledge mistakes and improve future leadership performance.
• Act independently to improve and increase skills and knowledge.

Product

• Produce quantifiable business cases that demonstrate value and service to Operations.
• Based on operational requirements, ensures properties / owners are familiar with IT standards.
• Work with Direct Manager on certifying new products as required.
• Ensure technology pilots are managed effectively.

Process

• Ensure the timely delivery of accurate iT operating status reporting and other Departmental communications utilizing Continent database where applicable.
• Prepare and submit budgets from an iT perspective to the Direct Manager.
• Meet operating budgets.
• Activate iT escalation on a timely and effective basis, follow up and close out.
• Document appropriate iT CAPEX preparation for properties according to the schedule.
• Ensure adequate training and communications are in place for audits at properties; take a lead role in any major finding remediation efforts.
• Meet Marriott’s Security Standards and PCI requirements in the properties.
• Ensure all communications are delivered to the field with clear expectation, timing stated if response required.

Specific Responsibilities

• Keep accurate status documentation (goals, scorecard, LPP tracking)
• Proactively seek to achieve balanced scorecard and goals by leveraging resources and ideas to achieve desired results.
• Pay appropriate attention to assigned Company Owned and Managed Offices to ensure iT operations are running smoothly.
• Meet with the Direct Manager in person at least twice a month and provide effec