Spec, Fulfillment

Description of Essential Functions

• Maintain a proper & updated e-filing system with regards to orders/sales/customer references.
• Sales coordination which includes and not restricted to updating reference installed base, dealer’s pending orders, delivery dates
• Customer Relations Management which includes handling customer complaints, receivables, inquiries, short shipments, commission payable to dealers. Taking ownership of customers issues and following problems through to resolution.
• Managing end-users/dealers expectation of delivery dates against factory’s output dates
• Handle from the placement of orders, refunds or warranty replacement through to shipment completion.
• Conduct weekly conference calls or ad-hoc basic with HQ production planner to ensure timely delivery of finished orders, backlog issues and other essential commercial issue.
• Assist in consolidating sales reports, order reports on weekly basis
• Accountable for maintaining a tracking system in orders/sales to ensure the deliverables are in line with forecasted numbers

Assist in Contract Management

• Organize the distributors performance, sell in/out, purchase target and performance letter.

Sales coordination which includes and not restricted to consolidate & preparation documents/ letter of authorization for the projects or tenders.

• Follow up with HQ service team on any technical issue from dealers
• Assist Commercial team in logistics coordination (import & export) of demo equipment
• Any project assignment such as process improvement initiated by the Manager or Team Lead.