Team Leader Field Service - Pharma

About the Company

Together with 6,900 colleagues worldwide, we are the strategic partner for the pharmaceutical and food industries in processing and packaging technology. With seamless processes, innovative technologies, and sustainable solutions, we help our customers achieve their goals. For example, we ensure that vaccines are safely filled and that tablets can fully release their active ingredients. Your favorite chocolate and snacks are also sustainably packaged with our help.

Responsibilities

• Perform site management and supervise, train other Field Service Engineers (FSE).
• Solve technical problems remotely or assign FSEs on site.
• Assign FSEs for all kinds of service activities such as preventive maintenance, overhauls, callouts, relocations, installations (for CoCs) and others.
• Define necessary personnel resources for the territory; define skills (Skill-Matrix) and prepare training measures independently or with CoCs; ensure FSE skills match the installed base.
• Plan all technical and personnel resources for FSEs; check and approve time-sheets and expense reports.
• Perform general field service activities on site including preventative maintenance, machine overhauls, machine inspections with spare part recommendations, fault finding and line performance optimization.
• Support assembly and testing of new machines at manufacturing sites around the globe up to FAT where necessary.

Qualifications

• Bachelor or master degree in electrical and mechanical engineering.
• 8-10 years working experience in the Pharma Packaging industry.
• Working experience in management of regional field service.
• Technical knowledge about machines and customers’ applications.
• Analytical, communication and sales skills; leadership skills and strategic (mid- and long-term) orientation.
• Good verbal communication and written English skills.
• PLC / HMI software experience in Rockwell, Siemens, Schneider, or Rexroth.
• Willingness to work overseas and travel up to 60% in the Asia Pacific region.