Agent -Order Management (Ocean Export Operations)

About the Company

We take care of our employees, and they take care of our customers! Become a member of a global community. Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 company, we employ over 19,000 trained professionals in a worldwide network of over 350+ locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems.

Responsibilities

• Handle general inquiries.
• Communicate with overseas contacts by email and telephone.
• Prepare and submit shipping particulars to ocean carriers and check vendors’ shipping documents.
• Prepare and release forwarder’s cargo receipts to vendors; arrange computer fax of receipts and invoices.
• Input data and transmit container manifest to consignees.
• Prepare Delay Document Demand Notice (DDDN) to vendors and consignees when documents are late.
• Prepare vendors’ invoices and Summary Remittance Sheet (SRS).
• Dispatch shipping documents to consignees and brokers in accordance with consolidation procedures and handle documentation requirements for individual consignees.
• Take up additional assignments as required to meet company needs.

Qualifications

• Minimum 1 year experience in forwarding or carrier industry required.
• Bachelor's degree in Business Administration, Supply Chain, or a related field (preferred).
• Must be proficient in Microsoft Word, Excel, PowerPoint, etc.
• Excellent customer service skills.
• Fluent in written and spoken English; Chinese speaking is preferable.
• Be a good team player and effectively communicate to obtain positive results.

Benefits

• Paid Vacation, Holiday, Sick Leave
• Group Medical, Life & Accident Insurance
• Employee Stock Purchase Plan
• Training and Personnel Development Program