Operations Trainer - Contract (SPX Express)

About the Role

Deliver and facilitate Operations Training sessions (online and onsite) for operational teams, manage end-to-end training activities, and maintain and improve training materials and records to ensure frontline staff understand and apply operational processes correctly.

Responsibilities

• Deliver and facilitate Operations Training sessions (online and onsite) for operational teams
• Plan and manage training activities from preparation to post-training follow-up
• Develop and update training materials based on operational process changes
• Simplify complex procedures into clear and practical content for frontline staff
• Ensure participants understand key objectives and can apply them correctly
• Track training results and maintain training records
• Continuously improve training materials and delivery methods

Qualifications

• Bachelor’s degree in any related field
• 0–2 years of experience in training, facilitation, or operations roles
• Strong presentation skills and confident in front of a group
• Ability to simplify complex processes into clear, practical explanations
• Basic working knowledge of English for workplace communication
• Proficient in Google Workspace or similar tools
• Detail-oriented with good coordination skills
• Open-minded, adaptable, and comfortable in a fast-paced environment