Inside Sales Specialist

About the Company

Launched in 2016, Rare Carat has been featured in the New York Times, TechCrunch, USA Today and the New York Post. In just 10 years, Rare Carat has grown to be America's highest-rated jewelry brand on Trustpilot, specializing in natural and lab-grown diamond rings, earrings, bracelets, wedding bands, and eternity rings.

Rare Carat pivoted away from its initial "diamond search engine" model in 2021, becoming the merchant of record on all orders and selling only its own branded products. Today, Rare Carat stands out for its pricing, product quality, and the exceptional energy invested in customer support. Rare Carat was featured in Forbes's "America's Best Startup Employers 2026" (#4 in the Retail category).

About the Role

We are looking for a driven and customer-focused Inside Sales Executive with 1-2 years of experience in the jewelry sector or e-commerce. This role is perfect for someone who thrives on connecting with customers, has a knack for building relationships, and understands the nuances of selling high-value items online.

Key Responsibilities

• Customer Engagement: Respond promptly to customer inquiries via email, chat, and phone, providing expert guidance on diamonds and fine jewelry.
• Online Sales: Understand customer needs and preferences to recommend products that align with their style and budget.
• Product Expertise: Stay updated on jewelry trends, product details, and Rare Carat offerings to educate and assist customers effectively.
• CRM Maintenance: Log customer interactions and manage sales pipelines using CRM tools.
• Collaboration: Work closely with the marketing, product, and operations teams to enhance the customer experience and resolve issues efficiently.

Qualifications

• 2-3 years of experience in inside sales, jewelry retail, or e-commerce.
• In-depth knowledge of diamonds, gemstones, and fine jewelry is a strong plus.
• Excellent verbal and written communication skills with a customer-centric approach.
• Proficiency in CRM tools and Microsoft Office Suite (or Google Workspace).
• Proven ability to meet and exceed sales targets.
• A proactive and positive attitude with the ability to work independently and collaboratively.

What We Offer

• We are a fully remote start-up, growing quickly from under 5 people to close to 100 in just six years
• Our culture is unique: we have a global, remote team of young people taking on more responsibility than most companies would give. We have a bias for action, and a meritocracy where the best ideas win
• We help customers with the most important purchase of their life so far, their engagement ring. Marrying humans and technology to help our customers make the right decision is thrilling and rewarding