APAC Customer Service Associate

About the Role

Are you driven by the desire to deliver exceptional client experiences and thrive in a dynamic environment? At INFUSE, we're seeking a Client Success Specialist to join our team. This role contributes directly to client satisfaction and the company's success, working across a variety of industries and supporting both internal teams and client needs.

INFUSE is committed to complying with applicable data privacy and security laws and regulations. For more information, please see our Privacy Policy.

Responsibilities

• Build and maintain strong, long-lasting client relationships
• Ensure the timely and successful delivery of our solutions according to client needs and objectives
• Communicate progress of monthly/quarterly initiatives to internal and external stakeholders
• Identify and grow opportunities within the territory and collaborate with sales teams to ensure growth attainment
• Assist with challenging client requests or issue escalations as needed
• Provide assistance across administrative and operational tasks such as data entry, updating internal systems, and managing schedules

Qualifications

• Proven track record of managing client relationships, preferably in hospitality, client success, or sales
• Strong communication and interpersonal skills
• Ability to handle multiple tasks with attention to detail and manage priorities effectively in a fast-paced environment
• Empathetic understanding of client needs and ability to address them effectively
• Ability to address challenges and proactively offer solutions

Additional Information

OUR HIRING PROCESS: We will review your application against our job requirements. We do not employ machine learning technologies during this phase; every application receives human review. Candidates may be invited to submit a video interview, followed by a test or short project. Next, you may be invited to interview with the hiring manager and/or interview team via a live meeting or Zoom. We do not conduct interviews via text message or Telegram.

If selected, we will discuss an offer after live conversation. We are an Equal Opportunity Employer and make hiring decisions based on qualifications, merit, and business needs.