Medical and Wellness Director

About the Role

The Medical & Wellness Director is the single point of leadership unifying the resort’s clinic (Stay Well Clinic & Physio), spa (LeSpa), and fitness center (Stay Fit) into one seamless wellness offering. The role bridges clinical credibility with luxury hospitality standards to deliver coherent, outcome-driven guest journeys—from initial health consultation through treatment, movement, and recovery—while delivering on commercial targets and regulatory compliance.

Responsibilities

• Integrated Wellness Strategy: Define and execute the resort’s wellness vision (longevity, preventive health, lifestyle transformation); design signature programs (detox, weight management, stress recovery, longevity, anti‑aging) to differentiate the resort, drive repeat bookings and ancillary revenue; create unified guest journeys integrating medical assessments, spa treatments, fitness programming and nutritional guidance; identify and develop new revenue verticals (corporate retreats, telemedicine follow‑up, memberships, partnerships with hospitals/insurers).
• Clinical Governance & Regulatory Compliance: Ensure clinic compliance with Thai Ministry of Public Health regulations and licensing; oversee medical protocols, treatment standards and patient safety frameworks across clinical services; manage relationships with consulting physicians, visiting specialists and allied‑health professionals; maintain and update SOPs and lead internal audits and quality reviews.
• Operations & Financial Performance: Own consolidated P&L for clinic, spa and fitness; set and deliver revenue targets, manage COGS, labor and departmental margins; develop annual budgets, forecasts and pricing strategies; monitor KPIs including treatment utilization, guest satisfaction, therapist productivity, program uptake and repeat‑visit rates; ensure optimal scheduling, resource allocation and inventory management.
• Team Leadership & Development: Lead, mentor and develop a multidisciplinary team (physicians, spa therapists, fitness coaches, front‑of‑house wellness staff); recruit, onboard and retain talent; define role requirements and performance standards; build continuous learning via training, certifications and cross‑department knowledge sharing; conduct performance reviews and succession planning.
• Guest Experience & VIP Engagement: Serve as senior wellness authority—conduct one‑on‑one health consultations, welcome talks and wellness orientations; personally manage VIP and long‑stay wellness guests with bespoke program design and high‑touch follow‑up; collaborate with General Manager and sales/marketing on wellness packages, seasonal promotions and media engagement; represent the resort at industry events and partnership forums.

Qualifications

• Education & Credentials: Degree or certified professional qualification in medicine, nursing, physiotherapy, naturopathy, wellness management or closely related allied‑health discipline. Postgraduate qualifications in wellness, public health, integrative medicine or business management are a strong plus. Relevant wellness/spa management certifications (e.g., CIDESCO, ISPA, ICF health coaching) desirable.
• Experience: Minimum 8 years progressive experience in wellness, medical‑wellness or spa operations with at least 3 years in senior leadership. Demonstrated experience in luxury wellness resorts, destination spas or premium health retreats. Proven P&L ownership across multiple wellness departments (clinic + spa + fitness preferred). Experience managing multidisciplinary teams of 20+ and track record designing/launching revenue‑generating wellness programs. Pre‑opening, repositioning or turnaround experience is a differentiator.
• Skills & Attributes: Strong command of English (written and spoken); Thai language proficiency highly advantageous. Deep understanding of Thai healthcare regulatory environment or proven ability to learn rapidly. Commercially astute with pricing, yield management, partnership development and marketing collaboration skills. Exceptional interpersonal and guest‑facing communication; comfortable engaging international high‑net‑worth clientele.

Benefits

Competitive package commensurate with experience, including base salary, performance bonus and resort benefits. Details discussed at offer stage.