Customer Support Executive (Thai speaker)

About the Company

We are a fast-growing SaaS company in the EduTech space, operating mainly in Singapore, Vietnam, and Malaysia, with almost 2000 schools as customers. Our mission is to revolutionize early childhood education through technology and provide innovative, scalable solutions to our customers. With a team of 60 talented individuals, we are committed to transforming the way education is delivered in the Southeast Asian region and beyond.

About the Role

Title: Customer Support Executive
Location: Thailand (Remote)
Department: Pixies

Responsibilities

• Provide frontline technical support to users via multiple channels, communicating technical terms in an easy to understand manner.
• Equip yourself with product software knowledge to answer customers' technical enquiries.
• Update the website’s Frequently Asked Questions (FAQ) page.
• Gather customer feedback from the ground and relay it to Developers for product enhancements.
• Propose and lead creative projects (operations, products, services) and take charge of their growth.
• Stay up to date with the latest product updates, technical knowledge, and industry trends to provide effective and accurate support.

Qualifications

• Exceptional communication skills in English & Thai.
• Organised with a knack for keeping things clear and in order.
• Patient and able to disseminate information imaginatively to different groups.
• Possess an eye for detail and eagerness to master intricate systems.
• Driven and able to work hard to achieve small successes every day.
• Experience in the early childhood or enrichment sectors is highly advantageous.

Benefits

• Be exposed to a multinational team and work closely with teammates from offices in Singapore, Malaysia, Vietnam and Thailand.
• Support for personal and professional growth and the freedom to kickstart your own initiatives.
• Opportunity to collaborate with various teams in the company and learn about different aspects of running a business.

Additional Information

• Interview Process: HR Screening; Role Challenge; Interview with Head of Customer Support and CPO.