Account Manager

About the Role

We are seeking an Account Manager for a fast-growing advertising technology company that helps brands and agencies deliver smarter, data-driven advertising campaigns through innovative audience targeting and AI-powered media solutions. You will manage and grow relationships with agency and advertiser partners while driving the successful execution of digital advertising campaigns. As a key client-facing representative, you will work closely with internal commercial, strategy, operations, and marketing teams to identify opportunities, support campaign delivery, and ensure clients receive exceptional service and results.

Key Responsibilities

• Build, develop, and maintain strong relationships with media agencies, planners, and advertising stakeholders.
• Act as the primary point of contact for assigned accounts, ensuring a high level of client satisfaction and engagement.
• Proactively identify opportunities to support client objectives through tailored advertising and media solutions.
• Conduct regular client meetings, business reviews, presentations, and campaign discussions.
• Understand client goals, campaign requirements, and business challenges to provide strategic recommendations.
• Stay informed on industry developments, market trends, and emerging advertising technologies to provide valuable insights to clients.
• Drive account growth through upselling and cross-selling opportunities across the company's product portfolio.
• Partner with internal strategy teams to develop customized media and audience targeting solutions.
• Collaborate with commercial and strategy stakeholders to identify opportunities for new business and account expansion.
• Support the development of strategic proposals, presentations, and recommendations that align with client objectives.
• Contribute market intelligence and client feedback to help shape future business opportunities and product enhancements.
• Develop detailed media plans, including budget allocation, audience targeting, and campaign recommendations.
• Coordinate campaign setup and ensure all required assets and deliverables are received and implemented accurately.
• Monitor campaign pacing, performance, and delivery throughout the campaign lifecycle.
• Work closely with operations and performance teams to optimize campaigns and resolve any issues proactively.
• Prepare and deliver campaign reports, insights, and post-campaign analyses that demonstrate performance and business impact.
• Ensure campaigns are executed efficiently and in accordance with agreed timelines and objectives.
• Work closely with Sales, Strategy, Marketing, and Operations teams to deliver integrated client solutions.
• Facilitate effective communication between internal stakeholders and external clients.
• Build strong internal partnerships to ensure seamless campaign execution and client success.
• Support process improvements and initiatives that enhance the client experience.

Qualifications & Experience

• Bachelor's degree in Marketing, Advertising, Communications, Business, or a related field preferred.
• Minimum 3 years of experience in digital advertising, media, marketing, ad-tech, or a related industry.
• Experience in client-facing roles such as Account Management, Client Services, Media Planning, Sales Support, Campaign Management, or Ad Operations.
• Understanding of digital advertising, media planning, audience targeting, and campaign performance metrics.
• Experience working with agencies and advertiser clients is highly preferred.

Skills & Competencies

• Excellent client relationship management and stakeholder engagement skills.
• Strong communication and presentation abilities, with the capability to simplify complex concepts for clients.
• Strong organizational skills with exceptional attention to detail.
• Ability to manage multiple projects and priorities in a fast-paced environment.
• Proactive, self-motivated, and solutions-oriented mindset.
• Strong analytical and problem-solving skills.
• Collaborative team player who can work effectively across multiple functions.
• Eagerness to learn and adapt to new technologies and industry developments.
• Fluent in Thai and English, both written and spoken.