Digital Product Specialist

What awaits you

• Develop and maintain in-depth knowledge of digital products, organizational structure, and business processes.
• Provide expert support to the Regional Sales team with product knowledge and insights.
• Provide operational support to the Regional IOS Coordinator in all DSC-related activities.
• Build and sustain a strong network in the global and regional organization.
• Oversee regional customer activities, including existing contracts, current quotations, and support cases.
• Identify business opportunities and enable Sales to create leads.
• Assist showcasing solutions onsite, trade fairs, customer shows in collaboration with Sale.
• Constant interaction with subscribed customers on feedback and experiences.
• Coordinate actions in alignment with Sales and Digital Operations based on customer usage metrics.
• Funnel feedback and requirements for digital products from customers to digital Product Management.
• Serve as a key user for technical systems (i.e., P.O.S., Subscription Management Process).

Your Profile You contribute

• Bachelor’s degree in Automation, Mechatronics, Electrical, Mechanical, Computer Engineering, IT, or a related field
• 3–5 years of experience in industrial digitalization, automation, IIoT, MES, or industrial software; experience in the food & beverage or packaging industry is a plus
• Solid understanding of machine signals and I/O (digital/analog inputs and outputs, sensor and status signals) and how they translate into production data; knowledge of PLC / Siemens TIA Portal and machine data interfaces (e.g., OPC UA) is preferred
• Working knowledge of cloud and server environments, platform configuration, and IT/OT security principles (network, access control, data security)
• Understanding of production KPIs such as OEE, downtime, line efficiency, and machine states; hands-on experience with Share2Act, Line Diagnostics, Line Management, or similar systems is preferred
• Knowledge of Krones machines, lines, or digital portfolio is a plus
• Proven experience delivering product demos, workshops, or training, with the ability to gather customer requirements and translate technical features into business value
• Proven ability to identify and capitalize on up-selling opportunities
• Excellent communication and presentation skills, with the ability to build and maintain strong customer relationships
• Experience working with global, cross-cultural teams, and eager to learn from international experts
• Strong team player who works effectively in a connected, multi-site environment
• Structured problem-solver and fast learner with strong organizational skills and attention to detail
• Fluent in English (written and spoken) is a must
• Willing to travel up to 50% of the year, including training in Germany (subject to a training bond agreement)