Technical Service Engineer

About the Company

MacDermid Alpha Electronics Solutions, a business segment of Element Solutions Inc, provides specialty electronic materials across sectors including automotive, consumer electronics, mobile devices, telecom, data storage, infrastructure and AI. Business units mentioned include Wafer Level Packaging, Circuitry Solutions, Electronics Assembly Solutions, Advanced Materials and Joining, Film & Smart Surface Solutions and Micromax.

Responsibilities

• Provide technical assistance to key customers, including troubleshooting, product recommendations and application guidance.
• Serve as a subject matter expert on the product portfolio and its applications in customer processes.
• Conduct on-site field visits to support product trials, installations and performance evaluations.
• Diagnose technical issues and collaborate with R&D and manufacturing teams to deliver solutions.
• Deliver technical presentations and training sessions for customers and internal teams.
• Collect and analyze performance data to optimize product usage and identify improvement opportunities.
• Work closely with Sales, Marketing and Technical teams to develop tailored solutions for customer needs.
• Prepare detailed reports on trials, technical findings and recommendations.

Qualifications

• Experience in specialty chemicals or related industries and strong knowledge of formulations and application processes.
• Analytical thinker with ability to diagnose and resolve technical issues and make data-driven decisions.
• Excellent verbal and written communication for customer interactions and reporting.
• Customer-centric, collaborative and adaptable to a dynamic environment; able to manage multiple priorities.
• Project management skills to manage technical projects and trials from start to finish.
• Proficiency in analyzing performance data and drawing actionable insights.

Skills / Technical Skills

• Familiarity with CRM systems, technical documentation tools and Microsoft Office.
• Data analysis and reporting for product performance.
• Ability to deliver technical training and presentations to customers and internal teams.

Benefits

• Competitive base salary and a performance-related bonus scheme.
• Corporate medical insurance plan.
• Annual leave entitlement.

Additional Information

All qualified applications will receive consideration for employment without regard to protected characteristics under applicable laws.