Client Solutions Manager (Commerce & TikTok Shop) - Global Business Solutions

About the Team

Client Solutions Team at TikTok helps nurture accounts through high-touch client service and education on TikTok solutions, supporting brands in achieving their marketing and business objectives. Cross-functional collaboration is a mainstay for the team in providing holistic solutions that cover product knowledge, vertical expertise and market-level insights. Our team is looking for individuals possessing strong business acumen and the ability to provide consultative sales in a fast-paced environment.

Responsibilities

• Plan, set up, optimize, and report performance & branding campaigns.
• Proactively analyze campaign performance data to offer clients data-driven business insights and provide optimization suggestions to improve advertising offerings.
• Build and grow client relationships via daily interaction, weekly review and quarterly strategy planning; educate and influence advertisers.
• Provide consultation, strategy, and media plans for advertisers based on their business objectives.
• Investigate and work directly with product and engineering teams to troubleshoot client issues during a campaign.
• Coordinate and collaborate with ad ops, product and R&D teams internally to ensure smooth and successful campaign execution.
• Monitor and analyze ad campaigns and proactively take initiative to improve results and identify up-sell opportunities with the sales team.
• Support sales on pre-sale research and pitches with strategic media plans and consultative presentations.
• Innovate on potential solutions with TikTok Ads: test, iterate, and build frameworks & best practices around marketing objectives and verticals.
• Lead product update discussions; educate brands and agencies on TikTok’s new and existing products and advise on best practices to drive optimal performance.

Qualifications

Minimum Qualifications

• 5+ years of experience in strategizing, planning, and executing branding campaigns in-house, in agencies, or on the media side.
• Solid knowledge & experience in tracking, attribution, and measurement logic; experience using major tools like GA.
• Experience managing branding campaigns, understanding reach & frequency, and measuring brand lift.
• Experience with CPAS / Shopping Ads / E-commerce marketing.
• Experience in biddable media; knowledge of FMCG, F&B industry is a plus.

Preferred Qualifications

• Experience with ad verification partners (IAS, DV, MOAT) and campaign optimization based on internal and 3rd/4th party data.
• Exceptional verbal and written communication skills; story-telling and presentation capability.
• Excellent listening skills and proactive collaboration; adaptability and strong problem-solving using proper escalation processes.
• Ability to analyze data and identify insights; organized, detail-oriented, self-starter and motivated to learn.

About TikTok

TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

Benefits

Inspiring creativity is at the core of TikTok's mission. We strive to do great things with great people, lead with curiosity and humility, and create impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users.

Additional Information

Diversity & Inclusion: TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. We are committed to celebrating diverse voices and creating an environment that reflects the many communities we reach.