Spa Receptionist

Job Responsibilities

• To answer all incoming phone calls in a professional and friendly manner.
• To answer all guest questions regarding spa offerings, appointment availability, length and cost of treatments.
• To effectively suggest alternatives to guests if their first requests can not be met.
• To schedule appointments in such a way that staff is available to handle all bookings, or work with other Spas to have staff sent in for assistance.
• To politely confirm time of appointment and cancellation policy to all guest before ending phone conversations.
• To interact with guests, including but not limited to:

• Dealing with guest complaints.
• Conducting spa tours.
• Assisting with spa promotions.
• Assisting with journalist visits and photo shoots.
• Conducting travel agents site inspections.
• Offering complementary 5 minutes massages after conducting spa tour.
• Presenting complimentary gifts to guest after conducting spa tour.

• To assists in the ongoing practice of dialogues in English and Japanese, regarding spa treatments and dialogues during treatments.
• To be well informed and educated in all aspects of Spa facilities, policies and procedures.
• To Supervise completion of tasks regarding all daily check list and delegated tasks as necessary to staff to ensure completion in a timely manner.
• To insure complete preparation of weekly requests of par stocks and supplies.
• To assist in the preparation of reports, including:

Staff attendant: sick leave holidays, unpaid time off, ceremonies, etc.
Guest complaints, incident reports regarding staff or guest.
Monthly summary of treatments and guest information.
Daily sales of services and retail.

• To have a complete understanding of and adhere to the company’s policy and procedures
• To have a complete understanding of and adhere to the company’s policy related to fire, hygiene, health and safety
• To report for duty punctually and wear the correct uniform with the name badge at all times
• To carry out the other duties as assigned by the management team
• To establish good relationship and rapport with guests and colleagues
• To ensure the cleanliness and hygiene in work areas