Client Advisor

About the Role

As a FENDI Ambassador you are expected to provide an extraordinary and luxurious experience to clients by promoting FENDI history, craftsmanship, quality of materials and creativity.

Responsibilities

• Sales performance: be accountable for personal sales results, engage in upselling, cross-selling and multiple selling across product categories; deliver a compelling sales ceremony through effective storytelling and product/brand knowledge; ensure consistency in achieving assigned KPIs (sales targets, core category targets, NPS, etc.).
• Client management: identify customer needs accurately, make meaningful recommendations, anticipate client needs where possible, and go above and beyond in customer service expectations.
• CRM & relationship development: deploy appropriate CRM tools to develop and nurture existing relationships and strengthen client loyalty and interest in the brand.
• Store operations: correctly operate the inventory/retail management system for stock transfers, payments, stock inquiries and customer database input; perform store duties as assigned and work with the team to achieve store operation objectives, identify operational gaps and suggest improvements.
• Store management: maintain inventory accuracy by properly receiving, displaying and storing merchandise according to company guidelines (including when operating without backroom stock assistance).
• Store maintenance & visual merchandising: maintain a safe and clean store environment, implement daily housekeeping duties, and maintain proper visual merchandising according to company guidelines.

Qualifications

• Minimum 2 years of related experience in the fashion / high-end luxury industry.
• Good grooming standard and clear, accurate communication to engage clients and colleagues.
• Passionate about fashion and luxury and willing to work non-traditional working hours.
• Prior operational knowledge of retail management systems is advantageous.
• Strong and consistent client development mindset; willing to go the extra mile to provide stellar service.
• Effective time and task management; able to plan and prioritize to ensure timely achievement of objectives.
• Strong sense of accountability and commitment; able to work effectively and collaboratively within a team and be receptive to constructive feedback.
• Able to suggest reasonable and actionable improvements in workplace practice where applicable.

Additional Information

Fendi is an Italian luxury fashion house founded in Rome. Since 1925, Fendi has linked its success, image, quality and the glamour of its products to a balance between tradition and modernity, preserving values of the past while daring to innovate.

Fendi provides equal employment opportunities and welcomes applications from all qualified candidates. We are committed to a culture of diversity and inclusion and seek creative, curious, passionate and open-minded people who embrace Fendi’s culture and values.