Club Lounge Manager

About the Role

Location: 199 Sukhumvit Soi 22, Bangkok, Thailand. Schedule: Full Time. Position Type: Non-Management. Onsite.

Process guest check-ins and check-outs, verify identity and payment methods, assign rooms and issue room keys, set up accurate guest accounts, enter Marriott Rewards information, and ensure rates and billing are correct. Perform cashiering and closing duties, compile and review daily reports and contingency lists, and secure bank drops. Accommodate guest requests and follow up to ensure resolution. Assist management in training, evaluating, counseling, motivating and coaching employees, and serve as a role model for fair treatment and open-door policies.

Responsibilities

• Process all guest check-ins: verify guest identity, form of payment, assign room, and activate/issue room key.
• Set up accurate accounts per guest requirements and enter Marriott Rewards information.
• Ensure rates match market codes and document exceptions; secure payment prior to issuing room key and verify/adjust billing as needed.
• Process all payment types, vouchers, paid-outs and charges; balance receipts, complete cashier and closing reports, and count/secure bank at beginning and end of shift.
• Compile and review daily reports, logs and contingency lists; obtain manual authorizations and follow Accounting procedures.
• Supply guests with directions and property information; accommodate guest requests and contact appropriate staff; follow up to ensure requests have been met.
• Notify Loss Prevention/Security of any guest reports of theft or safety issues.
• Assist management with training, evaluation, counseling and coaching of employees; develop and maintain positive working relationships to support team goals.
• Adhere to company policies and procedures, report accidents/injuries/unsafe conditions, complete safety training, maintain professional appearance and confidentiality, and perform other reasonable job duties as requested by supervisors.
• Enter and locate information using computers/POS systems; stand, sit or walk for extended periods and handle/move objects up to 10 pounds.

Qualifications

• Education: High school diploma or G.E.D. equivalent.
• Related work experience: At least 1 year of related work experience.
• Supervisory experience: At least 1 year of supervisory experience.
• License or Certification: None required.

Additional Information

Marriott International is an equal opportunity employer committed to fostering an inclusive environment. JW Marriott is part of Marriott's luxury portfolio and emphasizes associate development, training, recognition and a focus on holistic well-being. Associates are expected to deliver thoughtful, genuine hospitality in line with the brand's standards.