IT Specialist

Key Responsibilities

• Administration of IT Server and Network infrastructure.
• Management of IT vendor and external outsourcing IT contractors.
• Prepare IT technical documentation, policies, and procedures.
• Provide Level 1 end-user computing and network support to all locations including office, stores and warehouse.
• Perform regular patch management and planned Operating Systems or equivalent infrastructure software/firmware upgrades to ensure technology end of life/vulnerable products are upgraded/retired to address vulnerability/support risks.
• Setup and Maintain IT Infrastructure (Virtual Environment, Storage, Network equipment, Firewall, Video Conferencing and IP Telephony).
• Monitoring of routine operations (Server Room, Backup, Antivirus Updates, Network, etc).
• Setup and maintain Cloud architecture such as Azure, AWS and other similar cloud technologies.
• Maintain close collaboration with Regional IT team in Singapore.
• Perform technology evaluation and technology refresh.
• Records and secure all IT Assets.

Requirements & Capabilities

• Bachelor’s Degree in Computer Engineering, Information Technology or related field.
• 3-5 years’ experience in a similar role.
• Proven experience in end-user and network equipment support.
• Ability to manage projects and see through to completion.
• Ability to work independently and with others.
• Exceptional analytical and conceptual thinking skills.
• Excellent documentation skills.
• Competency in Microsoft applications including Word, Excel, PowerPoint, Access and Outlook.
• Excellent planning, organizational and time management skills.
• Technical Microsoft and Cisco certifications is preferred.