Key Account Manager (Malaysia/ Singapore)

Job Overview:

As a Key Account Manager at CREA, you will serve as the key link between our brand partners and internal teams, ensuring seamless e-commerce operations while driving business growth. You will work closely with cross-functional teams to enhance brand performance, optimize the customer journey, and deliver sustainable results for our partners.

We’re looking for a proactive, analytical, and commercially minded professional who can balance financial insights with strong relationship management skills. You should be comfortable navigating a fast-paced environment, solving problems, and taking hands-on action while keeping our brand partners’ objectives at the heart of every decision.

Responsibilities:

Manage Key Brand Accounts and Daily Operations:

• Conduct competitor analysis and market research to identify business opportunities and strengthen brand competitiveness.
• Manage pricing strategies, product assortment, and stock availability to optimize sales performance.
• Collaborate with cross-functional teams, including Operations, Fulfillment, Marketing, and Finance, to resolve issues and improve brand performance across e-commerce platforms.
• Analyze sales, traffic, conversion rates, and customer funnel performance to generate actionable insights and guide promotional and marketing strategies.
• Coordinate day-to-day e-commerce execution, including preparing graphic briefs, setting up online stores, cropping and uploading banners, and submitting campaigns to platform partners.
• Work directly with e-commerce platforms to plan and execute campaigns, secure brand visibility opportunities, and manage promotional submissions.

Drive Brand Growth Through Joint Business Planning:

• Develop joint business plans with brand partners and lead weekly, monthly, and quarterly business reviews to track performance against targets.
• Advise brand partners on go-to-market strategies for new product launches and assortment expansion.
• Plan promotional campaigns and coordinate execution with the Onsite Manager to maximize sales and campaign performance.
• Develop brand engagement and marketing strategies, including onsite visibility, online marketing initiatives, and co-marketing activities across social media and offline channels.

Requirements:

• Professional Experience: 2–3 years of experience in e-commerce enablers, internet startups, or established international brands.
• Language Skills: Proficiency in English is required. Chinese or Cantonese proficiency is an advantage.
• E-commerce Knowledge: Familiarity with platforms such as Lazada, Shopee, or TikTok Shop.
• Education: Bachelor’s degree in Economics, Engineering, Business Administration, or a related field.
• Technical Skills: Strong proficiency in Excel and PowerPoint, with the ability to quickly learn and adapt to new software and digital tools.
• Analytical & Problem-Solving Skills: Ability to interpret business data, identify growth opportunities, and translate insights into actionable strategies.
• Communication & Collaboration: Strong interpersonal, negotiation, and relationship management skills, with the ability to work effectively across teams and independently.
• Commercial Mindset: A proactive, hands-on approach with a strong focus on achieving business growth and delivering value to brand partners.
• Leadership & Project Management: Experience in leading projects, developing account plans, and mentoring team specialists.

What We Offer:

• Career development opportunities within a leading e-commerce company.
• Health, life, and dental insurance.
• Hybrid working arrangement with one day of work-from-home per week.
• 16 days of annual leave and 3 days of business leave to support your well-being and personal commitments.