Brand & Communications Strategy

About the Company

This role is responsible for driving both brand governance and communication strategy across ICS, ensuring all customer-facing communications are not only compliant and consistent, but also effective, insight-led, and aligned with business objectives. The role partners closely with Product, Partnership, and Acquisition teams to shape end-to-end communication strategies that strengthen brand impact and customer engagement.

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you’ll experience comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

Responsibilities

• Drive brand governance and communication strategy across ICS to ensure customer-facing communications are compliant, consistent, effective, insight-led, and aligned with business objectives.
• Partner with Product, Partnership, and Acquisition teams to shape end-to-end communication strategies that strengthen brand impact and customer engagement.

Benefits

• Competitive base salaries
• Bonus incentives
• Support for financial well-being and retirement
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
• Flexible working model with hybrid, onsite, or virtual arrangements depending on role and business need
• Generous paid parental leave policies (depending on location)
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through the Healthy Minds program
• Career development and training opportunities

Additional Information

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.