Agent-Air Export Customer Service

Company Description

“We’re not in the shipping business; we’re in the information business” -Peter Rose, Expeditors Founder
Global supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics.
18,000 trained professionals
346 locations worldwide
Fortune 500
Globally unified systems

Job Description

• To take orders and make freight and document pick-up arrangements.
• To distribute relevant pick up and document instructions to Trucking, Custom Brokerage and Messenger team.
• To review, check and verify air export documents as provided by shippers.
• To strictly follow export-handling procedures as established by the management.
• To do daily operations of customer services, including order receiving, order follow-ups, report preparation and customer retention activities.
• To do shipment tracking and advise local or oversea customers and offices on any discrepancies.
• To communicate with overseas offices, local vendors and customers on shipment inquires and to handle customers’ complaints.
• To handle & achieve company’s quality system such as IO, OPS, Training hours, EXCEL
• To take up additional assignments as required to meet with the Company needs.

Qualifications

University graduate, preferably with minimum 1 year's relevant experience.
Be able to work under pressure and in time frame.
Good communication in English.
Chinese speaking is preferrable.
Well-versed in MS Office.

Additional Information

Expeditors offers excellent benefits
Paid Vacation, Holiday
Group Medical & Life & Accident Insurance
Employee Stock Purchase Plan
Training and Personnel Development Program