Technical Services Manager

About the team

Responsible for leading a team providing technical advice and support regarding BP/Castrol products, solutions and their applications - including resolving specific technical problems. Provision of technical training for internal staff, technical service vendors and customers where required, in order to improve overall customer satisfaction. Support the sales team in prospect and pipeline management as the technical expert as per the agreed technical offer framework for the market.

This includes the understanding of customer needs and developing value propositions in conjunction with account managers and/or sales executives with the right products and services to offer in order to deliver benefits to customers based on value-selling techniques.

Key Tasks:

• Responsible for defining the Technical Offer for the Market in line with overall PU approach
• Provide strong leadership for assuring and building a strong HSSE culture within the technical service engineer and on-site technician team.
• Implementation of key activities to build the skill and capability on technical, product knowledge & Application to technical engineer and sales team to meet Goal set towards business growth
• Support with any requests for technical services where application requirements are intricate, handling technical queries quickly and effectively.
• Actively assist sales teams in resolving technical issues from the use of products/solutions in a timely manner to ensure the company reputation for quality is reinforced, visiting customers to resolve problems when required
• Assist in coordinating all technical issues related to product trials and interpret laboratory reports, as the need arises
• Stay ahead of the latest technical developments to competently provide sound technical support
• Support technical knowledge empowerment to the field force through helping with technical training to sales teams, customers and distributors
• Provide technical training to internal staff, channel partners, technical service vendors and customers where required, to improve overall customer satisfaction
• Handle the process and communication of all Chemical Declarations requests received from customers, such as Honda, Toyota, Mitsubishi, Denso Group, Nikkon and NMB Minebeamitsum for product export purposes.

Experience Required

• Relevant technical certification/degree with Mechanical/Chemical, Engineering or similar discipline
• Possess strong skills in the areas of HSSE, knowledge of chemistry and engineering and problem solving
• At least 10 years total experience in Global or Multinational Organization working in a similar role within the lubricants industry
• Technical understanding of Lubricants and product applications.
• Mechanical, Engineering, Reliability, Condition Monitoring or Chemistry
• ICML Training, Noria or other similar lubricants training
• Exposure to Automotive or Industrial lubricants business environment including exposure to Automotive and industrial sales / and preferably combined experience in manufacturing
• English and Thai Language are required in this role as there will be a need to work with local market and working closely with regional and global offices.