Customer Service, OEM

Main Responsibilities

• Handle customer inquiries related to order, products, pricing, and delivery timelines.
• Build strong relationship with main customers and stakeholders.
• Process sales orders accurately in ERP system.
• Process /Access to customer portal base on customer requirements.
• Coordinate with Supply Chain, Production and Logistic teams.
• Monitor Order Status and proactively update customers on delays or changes.
• Monitor / tracking stocks level both PPG and customer.
• Resolve customer complaints, including product quality or shipments issues.
• Manage export / import documentation if dealing with international customers.
• Maintain accurate customer records and transaction data.
• Support the data for weekly /monthly reporting.
• Ensure compliance with company policies and safety standards.

Qualifications

• Bachelor's degree or Diploma in Business Administration, Logistics, Supply Chain, or related field
• 1–3 years of experience in customer service, order management, or a similar role
• Experience with ERP systems (e.g., SAP)
• Problem-solving skills with a customer-focused mindset
• Proficiency in Microsoft Office

How we work

At PPG, we bring teams together to accelerate collaboration and career development, with in-person work Monday through Thursday and the opportunity to work remotely on Flexible Fridays. Schedules may vary by location.

About us

PPG: WE PROTECT AND BEAUTIFY THE WORLD™ Through leadership in innovation, sustainability and color, PPG helps customers in industrial, transportation, consumer products, and construction markets and aftermarkets to enhance more surfaces in more ways than does any other company. To learn more, visit www.ppg.com and follow @PPG on X.

The PPG Way 2030

• We are customer champions Proactive. Bold. Trustworthy. Everything we do starts with our customers. We listen, move fast and don’t stop until we solve their biggest challenges. When our customers win, we all grow.
• We act with purpose and speed Agile. Data-driven. Empowered. We take smart risks to stay ahead of the competition. We work proactively with agility, using quality data to develop solutions that create value.
• We are excellent operators Productive. Collaborative. Accountable. No matter our role, we identify problems, take ownership and always bring solutions. We are both proactive and responsive to drive continuous improvement and deliver results. We support our frontline, the faces of PPG to our customers.
• We compete to win Future-focused. Driven. Ambitious. We are passionate about growing our business and winning with our customers. We deliver results, embrace new technologies and leverage agility and speed as strengths.
• We are PPG proud Strong. United. Passionate. We work safely, act with integrity and value our diverse perspectives. We celebrate achievements and take pride in the positive impact we create together to protect and beautify the world.