BMS / NOC Operator

About the role:

• Receive, log, prioritise, and assign incidents, service requests, and change requests via the ticketing system (phone, email, portal, auto-alerts).
• Monitor BMS/EPMS alarms and ensure critical alerts generate tickets within 60 seconds.
• Classify incidents by severity (Sev 1–4) and route to the right team.
• Track SLA timelines (acknowledgement, response, resolution) and escalate risks early.
• Update the tenant portal with ticket status, actions, and resolutions.
• Coordinate communication between site teams, clients, and tenants.
• Support daily, weekly, and monthly operational reporting.
• Maintain the CMMS work order register and ensure accurate closure of tasks.
• Assist with visitor access, contractor coordination, and admin support.
• Ensure all communication follows data privacy and confidentiality rules.

About You:

• At least 3 years’ experience in a service desk or NOC (IT, data centre, or critical environment).
• Knowledge of ITIL / ISO 20000 practices.
• Experience with CMMS, AMS, or BMS/EPMS systems.
• Strong communication skills and ability to stay calm under pressure.
• Detail-oriented with accurate record-keeping.
• Fluent in English (written and spoken).