Senior Service Engineer

About the Role

Carrier is seeking a Senior Service Engineer to deliver technical support, troubleshooting, commissioning, and maintenance services for chiller and HVAC systems. This role serves as a key technical advisor to customers while supporting service growth, contract execution, and field team development.

Key Responsibilities

• Lead troubleshooting, root cause analysis, and resolution of chiller and HVAC system issues
• Support start-up, commissioning, maintenance, and emergency service activities
• Manage service contracts, preventive maintenance schedules, and customer satisfaction
• Provide technical guidance and coaching to technicians and field service teams
• Prepare technical reports, recommendations, and customer presentations
• Support repair, retrofit, and service contract business opportunities
• Ensure compliance with Carrier quality, safety, and EHS standards

Qualifications

• Bachelor's Degree in Mechanical, Electrical, Mechatronics, HVAC Engineering, or related field
• 2+ years of experience in Service Engineering, Field Service, Maintenance, or Commissioning roles
• Experience with chillers, HVAC systems, cooling equipment, or building services
• Strong troubleshooting and problem-solving skills
• Customer-focused with good communication and stakeholder management abilities
• Good command of Thai and English
• Valid driver's license and willingness to travel