Travel Assistance Executive

About the Company

Our client, a premium luxury travel and concierge service provider, is seeking a highly service-minded and detail-oriented Travel Assistance Executive to deliver exceptional experiences for high-end travelers. This role is ideal for candidates passionate about luxury hospitality, personalized customer service, and handling travel operations with professionalism and care.

Responsibilities

• Act as the primary point of contact for assigned clients via phone, email, and messaging platforms throughout their journey.
• Deliver highly personalized and professional communication tailored to each client’s preferences and travel profile, providing white-glove service with discretion and professionalism.
• Handle urgent requests and complex situations with emotional intelligence and professionalism; respond promptly to real-time travel issues and coordinate resolutions.
• Review and verify travel itineraries, bookings, and confirmations before guest arrivals and monitor arrangements proactively to identify potential issues.
• Coordinate closely with internal teams and external partners (restaurants, transport, guides, fast-track services) to ensure smooth local Bangkok operations and travel logistics.
• Maintain accurate communication records and travel updates in the company CRM system; escalate complex concerns appropriately and follow through until resolution.
• Support post-travel follow-ups, collect customer feedback, build long-term client relationships, and share customer insights with internal teams to improve service quality.

Qualifications

• Bachelor’s degree in Hospitality, Tourism, Business Administration, Communications, or related fields.
• Experience in luxury travel, hospitality, concierge services, or premium customer service is highly preferred.
• Excellent verbal and written communication skills.
• Strong organizational skills with exceptional attention to detail and the ability to multitask under pressure.
• Customer-oriented attitude with a strong problem-solving mindset and emotional intelligence.
• Familiarity with CRM systems and Microsoft Office is an advantage.
• Flexible to work weekends, holidays, or outside regular business hours when required.