Encore Executive

About the Company

Marriott Vacations Worldwide (NYSE: VAC) is a leading global vacation company. While our numbers tell some of the story, the heart of our success comes from the quality – and exceptional longevity – of our relationships with our associates and customers. Join us on our journey. FOR A LIFE FULFILLED. Creating vacations that move you.

Responsibilities

• Coordinating post tour, premium gifting to guests and the presentation for purchase of the Encore program to all TNS (Tour No Sale) guests.
• Includes related paperwork and information tracking.
• Introduce Encore program to all TNS guests for purchase.
• Sell Encore packages to TNS guests who choose to purchase.
• Complete all necessary documentation for the program including Encore purchases and other tracking as required.
• Maintain minimum production standards for Encore Program.

Required Qualifications

• High school completion or equivalent.
• Related work experience.
• Proficiency in reading and writing English with basic Mandarin or Japanese language.
• Good personality.
• Strong communication skills especially speaking.
• Positive interpersonal skills.
• Able to work in a deadline and target.
• Strong hospitality skills.

COMPETENCIES, BASIC SKILLS, PERSONAL CHARACTERISTICS

Personal Attributes

• Integrity
• Dependability
• Presentation
• Stress Tolerance
• Adaptability
• Good hospitality skills; superior guest service and salesmanship

Interpersonal Skills

• Interpersonal Skills
• Customer Service Orientation
• Diversity Relations
• Team Work
• Influence
• Ability to follow up and maintain a relationship with clients over a long period of time
• Personal contact skills

Communications

• English Language Proficiency
• Basic Mandarin or Japanese Language Communication skills, both verbal and written
• Listening
• Exceptional telephone skills