Guest Services Officer - TSTC

About the Role

Department: Guest Svc
Location: Thailand – TSTC
By applying to this position, your application will be submitted to TSTC, one of Princess Cruises official Hiring Partners based in Thailand. A recruiter from TSTC will contact you if your qualifications align with the requirements for this position.

As the world's leading cruise line, Princess Cruises seeks team members who deliver friendly, attentive and authentic service to create memorable guest experiences.

Responsibilities

• Create a welcoming environment by meeting and greeting guests, answering, screening and forwarding incoming phone calls, and ensuring the reception area is tidy and presentable with necessary stationery and material.
• Maintain high visibility during published desk hours, socialize with passengers, answer general inquiries and provide support to all guests.
• Promptly address passenger inquiries regarding onboard amenities and services and follow up as needed.
• Listen to and handle guest complaints with empathy, take ownership, follow up with passengers and update the Passenger in Focus file; keep the Guest Relations Manager informed.
• Maintain an accurate float and correctly settle shipboard accounts by accepting payments made by credit card, traveler's check or cash per Company policies and procedures.
• Hold daily desk hours as published or as directed by the Guest Services Director.
• Jr Asst Purser may occasionally be required to work night shifts, supporting overnight Hotel operations to ensure excellent guest service continues at all times.

Qualifications

• At least 1 year experience as Front Desk Receptionist from 4- or 5-star hotels/resorts or cruise ships.
• Graduate of a recognized hotel or business school (preferred).
• Proficiency in computer-based programs (M/S Office, Outlook, web browsers).
• Fluent English language skills, both verbal and written; knowledge of additional languages preferred.
• Personable communicator with strong customer service orientation and ability to work in a diverse cultural environment.

Benefits

• A competitive salary package.
• Private comfortable double cabin.
• Company-paid travel to and from the ship.
• Access to exclusive onboard areas and benefits depending on rank and occupational group.
• Vibrant recreation and welfare program and access to learning and development opportunities.
• Opportunity to travel to multiple destinations and work in an inclusive, global team environment.