Store Manager - Siam Paragon

About the Company

CELINE, founded in 1945 by Céline Vipiana, is an iconic French Leather-Goods, Fashion & Couture House belonging to the LVMH Group.

About the Role

As the Store Manager, you will directly report to the Retail Director. You will lead and develop the store's business strategically, fostering a culture of excellence in sales, client experience, and loyalty. You will communicate the Maison's goals, vision, and strategies, inspire and motivate your team through strong leadership, and collaborate with the Retail Director and other departments to identify areas for improvement and implement measures to maximize sales and store performance. You will also play an active role in talent recruitment, management, and development.

Responsibilities

• Business Development: Define and implement the store's commercial strategy to achieve and exceed sales targets while maximizing profitability (P&L); manage and analyze KPIs; leverage Visual Merchandising, Merchandising, Training, Client Management and Events to maximize product categories and synergy; negotiate with department stores and external partners for events.
• Leadership & Team Development: Lead by example on the shop floor; identify, attract and develop top talent; provide coaching, supervision and individual development plans for Team Managers and stock team; foster a positive, inclusive work environment and ensure 100% completion of required CELINE e-learning training modules.
• Client Development: Develop and implement strategies to attract new customers and increase client acquisition; ensure personalized and memorable client experiences using clienteling tools; maintain strong client relationships and handle complaints in cooperation with the Retail Director and office departments.
• Operations Excellence: Ensure compliance with legal, regulatory and internal requirements; supervise operations manager to ensure product availability, inventory accuracy and efficient stock management; oversee administrative and logistical operations and participate in office projects relevant to stores.
• Image & Brand: Be a CELINE ambassador; ensure consistent and impeccable brand presentation across visual merchandising, product displays and staff appearance; participate in local events and share CELINE's history, heritage and craftsmanship with team and clients.

Qualifications

• Thrive as a team player in a fast-paced environment among passionate, agile and authentic people.
• Proven ability to lead a retail store commercially with strong focus on sales, client experience, KPI monitoring and P&L responsibility.
• Experience in talent recruitment, coaching and people development; ability to create individual development plans and nurture future leaders.
• Strong presentation of product knowledge and ability to deliver luxury client experiences; able to work closely with Visual Merchandising and other departments.
• Capable of supervising store operations, inventory control and ensuring compliance with internal and legal requirements.