Service Administrative Assistant

Make an Impact Behind Every Great Service Experience

Are you highly organized, customer-focused, and passionate about keeping operations running smoothly? Join our team as a Service Administrative Assistant, where you'll play a vital role in supporting service operations and helping deliver an exceptional experience for our customers. Working closely with service engineers, customers, suppliers, and internal teams, you'll be at the heart of coordinating activities that keep our business moving. This is an excellent opportunity for someone looking to develop a career in service operations, customer support, or business administration within a global and collaborative environment.

What You'll Be Doing

• Provide administrative support and facilitate the day-to-day activities of the Service team.
• Prepare service-related correspondence, letters, and documentation as assigned.
• Manage rental documentation and ensure timely processing for clients.
• Prepare local parts purchase requisitions and spare parts quotations.
• Review, acknowledge, and process clients’ purchase orders.
• Maintain and update service databases, including records of suppliers, clients, and projects.
• Track and summarize service quotations, purchase orders, and gross sales records.
• Manage service petty cash, including disbursement and clearing processes.
• Coordinate with internal departments to ensure smooth communication and documentation flow.
• Attend department meetings and prepare accurate meeting minutes.
• Build and maintain positive relationships with clients and suppliers through excellent customer service.
• Support additional departmental and administrative tasks as required.

What We're Looking For

• 1-2 years of experience in administration, customer service, service coordination, sales support, operations support, logistics coordination, or a similar role.
• Recent graduates with qualifications in Business Administration, Data Analytics, Information Systems, Data Management.
• Strong interpersonal and teamwork skills with a customer-focused mindset.
• Strong organizational skills with attention to detail and accuracy.
• Good command of English, both written and spoken.
• Proficiency in Microsoft Office applications, Power BI, or Google Looker Studio.

Nice to Have

• Strong problem-solving and decision-making capabilities.
• Ability to multitask, prioritize workload, and manage time effectively.
• High level of integrity, reliability, and accountability.
• Experience supporting service, engineering, or technical teams.

Why Join Us?

• Competitive salary and attractive incentive plan.
• Hybrid working arrangement.
• Learning and development opportunities.
• Career growth within a global organization.
• Friendly, supportive, and collaborative team culture.
• Opportunity to work with experienced professionals across multiple functions.