Floor Supervisor

About the Role

• To provide a comfortable stay to all guests – Personal touch
• Needs of guests are met and followed up without delay – serving guest with pleasant smile and make them “feel at home away home”.
• Ensures staff maintains guests and Hotel’s properties with sense of SAFETY, e.g. against fire, theft, maintenance safety, etc.
• Handles guest’s complaints and compliments with necessary guidance from Housekeeping.
• Prompt follow up on any laundry in guestroom before noon.

Welfare of team member

• Provides proper training, handles grievances, holds meeting, problems solving, and ensures safety of team member.
• Motivation, co-operation, human relationship, courteous, recreation.
• Maintains and follow up on team member discipline, analyst team member performance, hotel’s policy, rules and regulations and creates positive thinking on team member.
• Upgrades and promotes R.A. service and abilities.

3. To receive, act, ensure and maintain Housekeeper’s / Management’s policy, instructions, standards set and discipline on team member are followed up promptly.

4. To liaise, co-ordinate and obtain guidance from Housekeeping to ensure proper communication between staff, office and other departments. “ACT AS A COMMUNICATION LINK” BETWEEN GUESTS, STAFF & MANAGEMENT.

5. To conduct inventory and ensure sufficient supplies on floors.

6. To do necessary inventories, e.g. mini bar, linen, and silver/china/glassware.

7. To prepare necessary reports and follow up on in formation of floor movement, e.g.

• Slept out, no luggage
• Protects Hotel’s properties from being damaged, stolen or missing
• Checks on RA report, inspection checklist
• Checks on consumption report and mini bar stock
• L&F, loan items, etc.
• Crash programs

8. To be informative – feedback information to Housekeepers.