DM, Product Owner (PO), Foundation Compute

Role purpose

Own the strategy, roadmap and lifecycle of enterprise compute and cloud infrastructure services across global operations. Translate business and technology needs into a prioritized product backlog and deliver secure, reliable and cost-effective solutions across cloud and on-premises environments. Lead with urgency during service risks and time-critical programmes, and collaborate inclusively across cultures, regions, vendors and time zones while remaining accountable for product outcomes, service performance and cost.

Responsibility:

• Product Strategy and Roadmap
  • Define the service catalogue, roadmap and lifecycle standards for cloud, servers, virtualization, storage, backup and disaster recovery.
  • Gather needs from regional IT, factories, cybersecurity, enterprise architecture, applications and business program leaders; make explicit tradeoffs among value, risk, cost and capacity.
  • Own and priorities the backlog, acceptance criteria, dependencies and releases; track adoption and measurable outcomes.
  • Drive service adoption and internal-customer experience by tracking stakeholder satisfaction, ease of consumption and use of standard service pathways.
• Cloud and Compute Delivery
  • Own the compute solution direction across AWS, Microsoft Azure, Google Cloud and on-premises environments.
  • Evaluate server and virtualization platforms, Windows and Linux workloads, storage, backup, disaster recovery, monitoring, capacity and hybrid integration against business requirements.
  • Maintain ongoing demand and capacity forecasts to identify constraints, investment needs and optimisation opportunities early enough to support business planning.
  • Partner with architects and engineers to assess solution options and tradeoffs in performance, availability, security, scalability, supportability and total cost; guide migration, modernization, infrastructure as code and automation.
  • The Product Owner owns outcomes, the roadmap, service standards and investment priorities, while architecture and engineering teams own detailed design, implementation quality and technical assurance.
  • Coordinate infrastructure readiness for enterprise program and factory operations; establish critical paths, remove blockers promptly and manage delivery risks, cutovers and support handovers.
• Service Ownership and Risk
  • Set service levels and operational controls; review incidents, problems, changes, backup results and disaster recovery tests with accountable service teams.
  • Work with cybersecurity and risk teams to address vulnerabilities, end of life technology, audit findings and policy compliance.
  • Maintain a transparent register of material technical debt and exceptions, with a named owner, risk treatment, funding position and target resolution date or decision for each item.
  • Ensure clear ownership, escalation routes and follow the sun handoffs for critical services.
• Commercial and People Leadership
  • Own cloud and compute cost transparency, budgets, forecasts and optimization. Understand consumption-based billing, cost allocation, tagging, invoice and usage reconciliation, unit economics, commitments and licensing; validate savings against a baseline while protecting service outcomes.
  • Lead, coach and develop assigned engineers and service leads; align internal teams and managed service providers to roadmap and operational priorities.
  • Manage technology and managed service vendors through requirements, solution review, commercial evaluation, contracts, service performance and escalation.
  • Maintain supplier transition and exit plans for critical services, covering knowledge transfer, data retention, concentration risk and continuity arrangements.
  • Communicate decisions, risks and urgent actions clearly with senior leaders and global stakeholders across time zones.

Core competencies

• Product and Leadership
  • Strong ownership of product vision, prioritization, backlog management, delivery decisions and measurable outcomes.
  • Able to lead engineers and influence architecture, security, application and regional teams without relying solely on reporting lines.
• Cloud and Operations
  • Strong ability to evaluate compute solutions across AWS, Azure and on-premises platforms, including server operating systems, virtualisation, storage, backup, disaster recovery, observability, capacity and technical lifecycle.
  • Practical understanding of hybrid infrastructure, IT service management, incident and change processes, resilience and disaster recovery.
• Commercial and Communication
  • Sound understanding of cloud costing and billing models, financial forecasting, vendor pricing and total cost of ownership; able to challenge invoices, identify waste and priorities cost optimization opportunities.
  • Acts with appropriate urgency, distinguishes critical incidents and deadlines from routine work, makes timely decisions with incomplete information and follows actions through to resolution.
  • Inclusive global mindset; respects cultural and working-style differences, builds trust across regions and works effectively with multicultural teams and different time zones.
  • Clear written and spoken English for technical discussions and executive communication.

Measures of success

• Product Delivery
  • Roadmap and prioritized backlog approved and reviewed quarterly; committed milestones delivered within agreed scope and dates.
  • Business and technology stakeholders confirm that delivered capabilities meet agreed acceptance criteria.
• Reliability and Resilience
  • Availability, incident restoration and change success meet agreed service-specific targets; urgent incidents and program blockers are escalated and resolved within agreed timeframes and recurring high-impact incidents trend down.
  • Critical backup and disaster recovery coverage, test completion and remediation meet appro