Assistant Marketing & Communication Manager

About the Company

At Marriott International, The Ritz-Carlton creates exceptional luxury service guided by the "Gold Standards" including the Employee Promise, Credo, and Service Values. The company is committed to equal opportunity and values diverse backgrounds, culture, and experience. As part of the team you will learn and exemplify the Gold Standards and support a high level of guest care and comfort.

Responsibilities

• Promote awareness of brand image internally and externally and use sales techniques that maximize revenue while maintaining guest loyalty to Marriott.
• Communicate with potential owners via telephone to set up preview package sales/tours and encourage guests or callers to purchase or schedule preview packages.
• Explain details and requirements for attending sales presentations and verify that individuals meet eligibility requirements prior to scheduling tours.
• Determine and provide complimentary gifts for guests (e.g., rewards points, show tickets).
• Perform general office duties to support Sales & Marketing such as filing, sending emails, typing, faxing; receive, record, and relay messages accurately and legibly.
• Assist management in training, evaluating, counseling, motivating and coaching employees; serve as role model and first point of contact for the Guarantee of Fair Treatment/Open Door Policy process.
• Follow company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality and protect privacy and security of guests and coworkers.
• Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; answer telephones using appropriate etiquette.
• Develop and maintain positive working relationships with others and support the team to reach common goals.
• Ensure adherence to quality expectations and standards; move, lift, carry, push, pull and place objects weighing less than or equal to 10 pounds without assistance.