Business Operation Specialist

What You Do

• Support SEA & TW commercial operations by coordinating and preparing quarterly business reports (Q1–Q4), enabling leadership visibility on regional performance and strategic priorities.
• Assist SEA & TW commercial planning and Business Review processes by coordinating country submissions, ensuring completeness and quality of data, and facilitating timely clarification and alignment.
• Drive execution and closure of Business Review actions through proactive follow-up with country teams, ensuring accountability and timely completion of business priorities.
• Enable cross-country collaboration and commercial alignment across SEA & TW through regional initiatives, capability-building activities, and business forums to strengthen organizational connectivity and knowledge sharing.
• Support local and regional engagement initiatives, partnering with country teams to coordinate internal events and strengthen employee engagement and organizational culture.
• Lead internal communication deployment across SEA & TW via corporate communication channels, ensuring timely and effective dissemination of organizational updates, leadership messages, and employee announcements.
• Analyze Employee Engagement Survey (EES) outcomes and partner with country stakeholders to monitor action plans, driving engagement improvement and organizational effectiveness.
• Support pricing and performance excellence initiatives by analyzing PVE outcomes, monitoring country progress, identifying improvement opportunities, and coordinating engagement with pricing champions across SEA & TW.
• Maintain regional organizational governance and workforce visibility by tracking organizational changes, validating country submissions, and ensuring alignment between workforce records and organizational structures.
• Manage and maintain SEA & TW employee database integrity across enterprise systems, ensuring accurate and updated employee information to support operational efficiency and organizational reporting.
• Oversee SEA & TW communication and distribution lists to ensure accurate stakeholder connectivity and effective internal communication across countries and functions.
• Maintain temporary workforce and records to ensure accurate workforce tracking, operational continuity, and reliable data management where formal HR records may be limited.
• Coordinate SEA & TW leadership meeting governance through preparation of meeting minutes, tracking action items, and ensuring timely follow-up to support execution discipline and leadership alignment.
• Support strategic supply and localization initiatives, including supplier scouting and long-term regional projects to mitigate regulatory risk and strengthen business continuity, particularly in Indonesia.
• Serve as coordination focal point for the Commercial Head of SEA & TW by managing scheduling priorities, facilitating urgent meeting arrangements, and supporting leadership responsiveness and decision-making.

Who You Are

• Bachelor's degree in Sciences and a Master’s degree in Business Administration is a plus.
• 3 to 5 years of experience in business operations, commercial support, or a related function, ideally within a science, technology, or multinational environment.
• Strong command of data management and reporting, with the ability to consolidate information from multiple sources, identify trends, and present findings clearly to stakeholders.
• Proficient in MS Office, particularly PowerPoint.
• Demonstrate strong organizational and coordination skills, with the ability to manage multiple priorities, track action items, and ensure timely follow-up across cross-functional and cross-country teams.
• Strong stakeholder management skills.
• English proficiency, both written and spoken, able to draft clear internal communications, meeting minutes, and leadership updates for diverse audiences.
• Positive attitude and willingness to learn.