Learning and Development Manager

About the Role

Helps drive company values and philosophy and ensures all training and development activities are strategically linked to the organization’s mission and vision. Works with property leadership team to identify and address employee and organizational development needs. Responsible for ensuring effective training is in place to enable the achievement of desired business results. Training programs focus on product knowledge, company philosophy, customer service and leadership skills. Conducts needs assessments, designs and develops training programs and facilitates delivery of custom and corporate training programs. Measures the effectiveness of training to ensure a return on investment.

Location: JW Marriott Khao Lak Resort & Spa, Phang Nga, Thailand

Schedule: Full Time, Onsite

Responsibilities

• Promote and inform employees about all training programs and display leadership in guest hospitality.
• Help employees identify behaviors that contribute to service excellence and ensure ongoing training to meet guest expectations.
• Use effective training methods and ensure adult learning principles are incorporated into training programs.
• Meet with training cadre regularly to support training efforts, observe service behaviors and provide feedback to individuals and managers.
• Monitor enrollment and attendance, meet with participants to assess progress, and partner with operational leaders to assess technical and leadership skill application.
• Review comment cards, guest satisfaction results and other data to identify areas for improvement and measure transfer of learning to operations.
• Identify performance gaps and work with managers to develop and implement appropriate training; adjust methodology or re-train as appropriate.
• Align training and development programs to impact key business indicators and establish guidelines so employees understand expectations.
• Participate in development of the training budget, manage department controllable expenses, and utilize P-card as appropriate to control and monitor departmental expenditures.

Qualifications

• 2-year degree from an accredited university in Human Resources, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in HR or related professional area; certified trainer; OR
• 4-year bachelor's degree in Human Resources, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; certified trainer; no work experience required.

Additional Information

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Our hotels offer opportunities for training, development, recognition and a work experience focused on holistic well-being.