Guest Service Centre Officer (Thai National)

About the Role

Organization: Hyatt Regency Hua Hin

Guest Service Centre Officer (Thai National). You will be responsible to provide an excellent and consistent level of service to guests and to facilitate efficient communications for both guests and associates within the hotel and for external communications.

Responsibilities

• Provide an excellent and consistent level of service to guests.
• Facilitate efficient internal communications between guests and hotel associates.
• Handle external communications related to guest services and hotel operations.

Qualifications

• Ideally with a relevant degree in Hospitality or Tourism management, or in any related field.
• Previous work experience or internship in hotel operations is an advantage.
• Good customer service, communication and interpersonal skills.
• Good command of English.
• Computer skills, particularly in the use of MS Office, Outlook Email and Opera.