Vacation Planner

About the Role

Promote awareness of brand image internally and externally. Use sales techniques that maximize revenue while maintaining existing guest loyalty to Marriott. Recognize opportunities to up-sell the customer and sell enhancements to create a better Marriott experience or event. Build a relationship with an existing member to ask for referral names to extend the referral offer. Encourage referrals or guests to purchase or schedule preview package sales/tours. Explain details and requirements related to attending a sales presentation to potential owners. Verify that individuals meet eligibility requirements for preview package sales/tours prior to scheduling a tour for a Marriott vacation club property. Determine and give complimentaries to guests as gifts for their patronage (e.g., rewards points, show tickets). Answer guest questions about property facilities/services. Receive, record, and relay messages accurately, completely, and legibly.

Responsibilities

• Contact, greet and welcome all arriving/returning owners, prospective owners and leads promptly and professionally with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible
• Actively listen and respond positively to guest questions, concerns, and requests using brand or property specific process to resolve issues, delight, and build trust
• Thank guests with genuine appreciation and provide a fond farewell
• Address guests' service needs in a professional, positive, and timely manner
• Speak to guests and co-workers using clear, appropriate and professional language
• Support all co-workers and treat them with dignity and respect
• Develop and maintain positive and productive working relationships with other employees and departments
• Handle sensitive issues with employees and/or guests with tact, respect, diplomacy, and confidentiality
• Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets
• Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance; stand, sit, or walk for an extended period of time
• Maintain computer systems knowledge (Goldmine, Timeshareware, Outlook, Word and Excel)
• Perform all tasks in a timely manner ensuring all deadlines are met

Qualifications

• High school diploma/G.E.D. equivalent
• No related work experience is required
• No supervisory experience is required
• Proficiency in reading and writing English (additional language required for certain positions)
• Good personality
• Strong communication skills especially speaking
• Positive interpersonal skills
• Able to work in a deadline and target
• Strong hospitality skills