Customer Service Officer

About the Company

Envista is a global leader in the dental industry, uniting more than 30 trusted brands—including DEXIS, Kerr, Nobel Biocare, and Ormco—under one mission: partnering with dental professionals to improve patients’ lives. With a heritage of category-defining innovation, Envista delivers a comprehensive portfolio of technologies, consumables, and services that empower clinicians to provide confident, efficient care.

About the Role

Customer Service Officer – Thailand. Reporting to the Customer Service Manager, you will play a key role in ensuring smooth order execution, delivering excellent customer service, and supporting a lean, efficient operation across Sales, Supply Chain, and Logistics.

Responsibilities

• Manage end-to-end order processing and billing with high accuracy and timeliness.
• Coordinate closely with 4PL partners, Sales, and internal teams to ensure seamless order fulfilment.
• Track orders and proactively resolve delivery or transactional issues.
• Manage product loan transactions, including tracking, reconciliation, and system updates.
• Maintain data accuracy and support reporting and audit requirements.

Qualifications

• Experience in order processing, billing, or customer service supporting Sales and Supply Chain operations.
• Ability to coordinate with logistics partners (4PL) and internal stakeholders.
• Strong attention to detail for data accuracy, reporting and audit support.
• Proactive problem-solving skills and effective communication.

Operating Company

Ormco is a global leader and innovator of high-quality orthodontic products and solutions and is part of the Envista family of companies.