Senior Sales Manager / Sales Manager

About the Role

Location: Le Meridien Chiang Rai Resort Thailand, 221/2 Moo 20 Kwaewai Road, Chiang Rai, Thailand, 57000
Schedule: Full Time, Onsite
Position Type: Non-Management

Responsibilities

• Contact appropriate individual or department (Sales, Data Administration, Accounting) as necessary to resolve guest calls, requests, or problems.
• Use sales techniques that maximize revenue while maintaining existing guest loyalty to Marriott, including up-selling.
• Determine and give complimentaries to guests as gifts for their patronage (e.g., rewards points, show tickets, gift certificates).
• Promote awareness of brand image internally and externally.
• Process all reservation requests, changes, and cancellations received by phone, fax, or mail.
• Process requests for redeeming Marriott Rewards points and enter Marriott Rewards information into appropriate software when taking guest reservations.
• Answer, record, and process all guest calls, requests, questions, or concerns; welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs.
• Perform general office duties to support Sales & Marketing (filing, sending emails, typing, faxing).
• Assist management in training and motivating employees; serve as a role model; monitor the performance of others to ensure adherence to quality expectations and standards.
• Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets.
• Read and visually verify information in a variety of formats; move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
• Perform other