Digital Solution Engineer

Overview

• Engages with customer technical decision makers and influencers.
• Leverages customer context, portfolio expertise, and deep technical or industry knowledge to build credibility with customers.
• Leads technical wins for technologies.
• Leverages resources with minimal support and proactively engages product and support teams to remediate blockers.
• Engages in partner sell-with scenarios by acting as a liaison and shares visibility on partner resources and processes.
• Captures core competitive knowledge across solution areas and delivers back to product and engineering teams to enhance capabilities and develop strategies.
• Provides strategic, technical, and partner input based on Microsoft capability to contribute to strategy development.
• Represents the customer to product teams to shape products and services.
• Works with account teams to shape strategic win plan and tailor Microsoft messaging.
• Monitors, analyzes, and identifies opportunities to promote product usage.
• Applies and customizes existing demonstration assets.
• Presents, applies, and customizes architecture patterns to partners or customers.
• Applies and coaches sales team to use sales methodologies to guide customers through digital transformation.
• Independently builds readiness plan and identifies learning gaps.
• Conducts group training, one-to-many events, or leverages existing scale enablement programs to educate about Microsoft products.
• Monitors and responds to tech community posts.

Responsibilities

• Acts as the voice of the customer (VOC) by driving new feedback, blockers, insights, and resources (e.g., unified action tracker [UAT], technical feedback platform) across territories so they can be added and prioritized.
• Represents the customer to product teams (e.g., Engineering) to shape products and services by providing insights across the territory.
• Captures core customer compete knowledge across solution areas and delivers back to product and engineering teams to enhance team capabilities and develop compete strategies.
• Uses knowledge of customer context, cross-solution, or portfolio expertise, and technical and market/industry knowledge to build credibility with customers individually or at scale.
• Leverages knowledge of programs and investments (e.g., Microsoft Technology Center [MTC], exec briefing center, partner workshops) and proactively engages with engineering, product, and support teams to remediate blockers.
• Helps ensure consistency and quality of engagements through adherence of standards and best practices (e.g., managed service provider [MSP], managed certified professional [MCP]).
• Utilizes common sales and delivery methodology for the Microsoft sales organization to identify and engage customers in new opportunities.
• Actively seeks and incorporates feedback on customer impact to increase capabilities.
• Presents, applies, and customizes architecture patterns to partners or customers or businesses and drives cross-workload support for Microsoft Solutions.
• Applies and customizes existing demonstration assets.
• Demonstrates and oversees demonstrations (e.g., pre-built demos, architectural design sessions [ADS], proof of concept [POC] sessions with partners) of solutions based on multiple Microsoft products.
• Engages in partner sell-with scenarios by acting as liaison between the partner and team and shares visibility on partner resources and processes.
• Supports the development and maintenance of relationships with pre-sale team and partners.
• Self-identifies and selects top 5 to 10 go-to partners on proactive and early engagement in opportunities.

Qualifications

• Bachelor's Degree in Computer Science, Information Technology, Engineering or related field AND 4+ years technical pre-sales or technical consulting experience OR equivalent experience.
• 4+ years experience with cloud and hybrid, or on premises infrastructures, architecture designs, migrations, industry standards, and/or technology management.
• Certification in relevant (Microsoft or industry) technologies or disciplines (e.g., Microsoft Office 365; Power BI; Azure Administrator, Architecture, and Development exams; Cloud Platform Technologies; Information Security; Architecture).