Senior Conference and Events Sales Manager

About the Company

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences. Mandarin Oriental, Bangkok, established in 1876, is a world-renowned luxury hotel on the Chao Phraya River. It features 331 rooms and suites, a unique selection of 15 restaurants and lounges and premier amenities, including a spa, sports centre, a daycare and a Thai cooking school.

About the Role

As Senior Conference and Events Sales Manager, you will be responsible for preparing proposals, converting leads into confirmed business, handling operations and execution of conferences and meetings, liaising with internal departments and regional offices, and ensuring events are billed and delivered in line with hotel policies.

Responsibilities

• Prepare meeting proposals from all sources except those originating from existing corporate accounts, regions assigned to other sales team members, or special meeting groups assigned to another manager.
• Follow up all proposals and convert requests into confirmed business to achieve budget expectations for this market segment.
• Handle the operations and execution of all conferences and meetings handled by other sales staff once these have been confirmed.
• Liaise with the Assistant F&B Manager on availability and pricing, with Group Services Manager on room requirements, and with Food & Beverage, Chefs and operations departments on requirements.
• Issue Function Sheets and Group Memos prior to group arrivals, chase deposits and rooming-lists.
• Handle select catering functions as specifically assigned and carry out show-arounds of hotel facilities, discussing accommodation, menu selections, set-ups and additional requirements.
• Attend weekly Food & Beverage, Catering and Sales meetings; on event dates meet & greet event organisers, inspect meeting areas prior to events and introduce the Banqueting Operations Manager.
• Liaise with Regional Sales Offices on groups generated in their regions for follow up and conversion, and bid farewell on completion of events ensuring correct billing instructions in line with the hotel’s credit policies and procedures.
• Maintain the Delphi database system up-to-date to ensure client information may be used for future targeting purposes.
• Submit a weekly report outlining all business leads obtained and status, and a monthly report to Synovate to obtain client feedback on events held at the hotel.
• Perform any other reasonable duties as required by the Department Head from time to time.

Qualifications

• Excellent presentation and proactive communication skills in both verbal and written in English and Thai.
• Bachelor’s Degree in hotel management or relevant field.
• Minimum 5 years work experience in Sales & Marketing Department.
• Proficiency in computer skills.
• Possess good leadership skills, and good communication and interpersonal skills.

Benefits

• Learning & Development programmes tailored for career growth.
• MOstay programme offering complimentary nights and attractive rates at Mandarin Oriental properties for colleagues and their loved ones.
• Health & colleague wellness benefits and wellness programmes offered globally.