Customer Service Sea Cargo Export

About the Company

cargo-partner is a full-range info-logistics provider offering a comprehensive portfolio of air, sea, land transport and warehousing services, with special expertise in information technology and supply chain optimization. The company operates over 160 offices in 40 countries around the world to create fast and efficient solutions for a wide range of industries. With the SPOT platform, cargo-partner ensures easy cooperation and full transparency throughout the supply chain. Since January 2024, cargo-partner has been a member of the Nippon Express Group. We lead by example with integrity, focus on forward-thinking strategies and actions, and create impactful initiatives that drive sustainable growth and innovation.

cargo-partner Thailand was established in 2008 and is one of the rapidly growing organizations in the country. Currently, the company employs around 100 employees in three locations: the Bangkok headquarters, the Bangkok airport office, and Laem Chabang office.

Benefits

• Medical care insurance including dental coverage
• Provident fund
• Hybrid work arrangement (1 day/week)
• Mental health program
• Professional support – training & development
• Leave for vacation, medical, marriage, maternity, birthday, compassionate
• Retirement benefits

We recognize good performances through:

• Going the Extra Mile‘Awards
• Long service awards
• Employee referral programs
• Sales incentive bonus
• Operation incentive program
• Annual salary & bonus reviews

Job Description

• Co-ordinate with customers / carriers / suppliers and related departments for export process and handle shipments as per sales / customers and overseas agents’ instruction.
• Contact carrier for contract rate, space & Equipment and booking.
• Create job files and issue reconciliation sheet after shipment completion.
• Promptly communicate, provide information clearly to customer without any late response.
• Check quality and accuracy of works to meet company standard and objectives.
• Follow up and handle shipments for smooth operation as per customers / sales and CPL overseas / agents’ instruction from A-Z as well as fully comply with Standard Operating Procedures (SOP) to meet customers / agents’ requirements.
• Take personal responsibilities for daily solving problems and follow up the request and / or problems that customer’s experience.
• Update CPL’s system and carrier system to submit SI to carrier on time.
• To fulfil documentation, HBL for customer requirement as basically.
• Self-checked on accuracy of internal and external documents.
• Ensure Credit facility before release bill of lading.
• Upload all documents via SPOT and send pre-alerts on time (5 working days after ATD) and finish handling in SPOT.
• Provide additional services beyond the call of duties, any other assignments from Team Leaders / Manager and take up extra assignments / tasks towards company needs.
• Close job files, complete the billing to customers, overseas agents & all vendors on timeliness (< 5 days after ATD) with P & L statement.
• To comply 100% with company directives.

Qualification

• Bachelor degree with at least 2 years’ experience on Freight Forwarder
• Solid knowledge in Sea cargo
• Strong background in Freight forwarding, Shipping or Logistics field, especially in Freight forwarding industry.
• Basic computer knowledge / skills in MS Office (Word, Excel, PowerPoint).
• Cargowise One know-how in related functions.
• Fluent in English language.
• Self-confident with positive attitude.
• Strong negotiation skills.
• Able to work under pressure.
• Able to handle the conflict cases and have a strong resolution skill.
• High Responsibility, flexibility and Discreetness.
• Excellence on communication skill.